“I couldn’t help but fear looking at the map and what it would be like for half of those snaking trains to suddenly vaporize,” said Danny Pearlstein, a spokesman for the Riders Alliance, a grass-roots advocacy organization. has warned it will make in the absence of billions of dollars in federal aid. Now, with those plans on hold indefinitely because of the financial crisis, riders will more likely use the map to navigate the service cuts the M.T.A. embarked on its ambitious $54 billion plan to upgrade the subway, she said. Meyer first thought to create a more dynamic map, she hoped it could help riders navigate service changes after the M.T.A. Today only about 30 percent of the subway’s usual 5.5 million weekday riders are using the system.īut like so much else this year, even the new map has not been untouched by the pandemic. The digital map is the Metropolitan Transportation Authority’s latest effort to modernize the antiquated system: Transit officials recently announced that they had rolled out the agency’s contactless payment system - which allows riders to pay a fare by tapping their credit card or cellphone onto an electronic reader - to nearly 80 percent of subway stations.īoth technological advancements have been hailed as major wins for the agency, even as it grapples with the worst financial crisis in its history, a pandemic that ripped through its work force, sickening thousands of transit workers, and a ridership that has cratered. “We needed to make sure we’re giving people information they need, when and where they need it.” Sometimes reading the service changes in text form is confusing,” Sarah Meyer, chief customer officer at New York City Transit, said in an interview.
“I have struggled along with other New Yorkers to navigate service changes. Up to now, information about subway schedules changing during weekends, or about trains running on tracks typically used by other lines, was available in text form on the Metropolitan Transportation Authority’s website and posted on lengthy, baffling posters plastered in stations.īut by depicting service changes visually, transit officials say, the map will allow even the most novice straphanger to navigate the labyrinthine underground network, which is routinely plagued with disruptions.
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